At MyHolster, we are dedicated to delivering top-quality holsters and ensuring your complete satisfaction with every purchase. If, for any reason, you find that your holster doesn't meet your expectations, rest assured that we offer a straightforward return and exchange policy. To guide you through this process, please carefully review the information provided below.
Return and Exchange Period: You have a 30-day window starting from the date of delivery to initiate a return or exchange.
Eligibility for Return or Exchange: You may request a return or exchange under the following circumstances:
- Wrong Holster: In case you receive a holster that is different from the one you ordered.
- Thumb Break Too Tight: If you find that the thumb break mechanism is excessively tight and affects the holster's functionality.
- Wrong Size, Color, or Hand: If you receive a holster in the incorrect size, color, or hand orientation.
- Item Different Than What You Ordered: If there's a discrepancy between the received item and your order.
Contact Us First: Before initiating the return or exchange process, we kindly request that you get in touch with us to discuss the issue you are experiencing. Our team is here to assist you and can potentially provide a solution or address any questions you might have. You can reach us via email or phone:
- Email: firstname.lastname@example.org
- Phone: (239) 561-3444
- Text: (402) 957-2722
Business Hours: Our customer service team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM to 5:00 PM (Eastern Standard Time).
Please note that our availability may be limited outside of these hours, but we are committed to responding promptly during our business hours.
Return and Exchange Process: If the issue cannot be resolved through contact with our customer service team, you can proceed with the return or exchange by following these steps:
- Contact us using the provided email or phone number to initiate the process.
- Upon confirmation from our team, you will receive detailed instructions on how to return the item.
- Ensure the item is in its original, unused condition, complete with all the original packaging and tags.
- Ship the item to the provided address.
Refund and Exchange Options: Depending on your preference and product availability, you can choose between the following options:
- Refund: Opting for a refund will see the purchase price, refunded to your original payment method.
- Exchange: If you prefer an exchange, we will send you the correct item at no additional shipping cost to you.
- It may take up to 10 business days to process returns and exchanges after we receive the item.
- The shipping costs for the return of the item are the responsibility of the customer unless the return is due to an error on our part.
- We strongly recommend using a trackable shipping service when returning items to ensure their safe arrival.
At MyHolster, your satisfaction is our top priority, and we are wholeheartedly committed to providing you with exceptional service. If you have any further questions or concerns about our return and exchange policy, please don't hesitate to reach out to us during our business hours. We genuinely appreciate your business and eagerly anticipate assisting you with your holster needs.